Virtual Operations Management
What’s included
Core components
Process design and optimization: creating efficient workflows, SOPs, and playbooks that can be executed remotely.
Task and project orchestration: coordinating tasks, milestones, and dependencies across teams and time zones.
Resource planning and capacity: ensuring the right people, tools, and budgets are allocated to keep operations smooth.
Systems and technology: implementing and integrating platforms (project management, CRM, communication, document management) to enable virtual work.
Governance and compliance: establishing standards, dashboards, risk controls, and data security practices.
Reporting and insights: capturing metrics, generating dashboards, and providing actionable recommendations to leadership.
Vendor and partner coordination: managing external contractors and suppliers remotely, including SLAs and performance tracking.
Customer and internal experience: ensuring high-quality service delivery for clients and a clear, responsive experience for internal teams.